Managed Services Operations Assurance Head at Ericsson

Req ID: 143160

Job Summary

• This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
• This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

Responsibilities & Tasks

• Daily Customer Complaints.
• H/W maintenance Preventive maintenance.
• End to end issue handling and coordination with GSC.
• System Administration.
• Customer Handling.

Technical Competences:

• ECW/EWP Experience.
• Unix/Linux Knowledge.
• Java/shell scripting.
• Knowledge of Oracle/PL/SQL.
• F5/VMware/VSphere.
• Ericsson Charging System Knowledge.
• Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

Position Qualifications Core Competences:

• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication Skills
• Knowledge sharing
• Problem Solving and strategic thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise and Technology

Minimum Qualifications & Experience Requirements

• Minimum 5 to 10 years of IT/Telecom experience.
• B.Tech/B.E/MCA.

Preferred Qualifications & Experience Requirements:

• Problem solving and trouble shooting skills
• Good communication skills
• Cost Awareness