West Africa FM BORM - Nigeria at Standard Chartered Bank

Job Descriptions

• To provide operational excellence/control, specialist business risk management, coordination of 1st line of defence as well as maintenance and enhancement of the Standard Chartered Bank Operational Risk Framework across multiple countries for the Regional Business Manager of Financial Markets and Country Heads of Financial Markets and Regional COO.
• The Regional BORM must focus on delivering superior FM controls, governance and supervision at all times across a set of countries.
• The Regional BORM must drive local and regional initiatives to improve control effectiveness and efficiency and provide scalable solutions for the West Africa region.

Key Roles and Responsibilities
Strategy:

• Proactively engage with FM COO product and change and control teams as well other country and regional support/control functions and the various Global Shared Services Centres;
• Leading the delivery of {East, West and Southern} Africa regional FM change initiatives;
• Implement regional and global strategies in the business by working with the FM Heads and their management team;
• Be aware of and understand the Group’s business strategy and model for Financial Markets in Africa and Middle East.

Business:

• Continuously improve productivity and efficiency, and implement a standardization agenda for the business;
• Be aware of an understand the wider CIB business, economic and market environment in which the Group operates;
• Take the lead to identify and drive initiatives designed to improve operating efficiency and risk across the {East, West, Southern} Africa region and the wider Africa and Middle East FM business;
• Prepare papers or provide updates as requested by FMMT or governance committees;
• Develop customer service, efficiency, or control metrics and implement appropriate actions in response;
• Recommend and drive continuous improvements in the business, i.e. identify and executing ad-hoc improvements to business processes, policies, structure, and roles;

Processes:

• Transaction Management
• Third Party Onboarding and Reference Data
• Product Implementation

People and Talent:

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their work in collaboration with risk and control partners.
• Identify knowledge gaps, facilitate development of training material and arrange relevant business training on operational risk. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Be a source of reference within the FM business in facilitating and promoting the understanding of Operational Risk and compliance/regulatory requirements both at a {East, West or Southern} African level as well as across the Africa Middle East business.

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, requires an in-depth awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• With other business operational risk managers, oversee material risks at a country level within {East, West or Southern} Africa and ensure that they are properly mitigated, including any relevant audit issues
• With the business leaders and support functions, maintain a strong and appropriate control environment across the business in {East, West or Southern} Africa
• Establish and maintain an appropriate framework and procedures for monitoring, identifying, measuring, assessing, reporting and managing compliance, regulatory, financial crime and operational risks

 Governance:

• Assist in-country BORM to Coordinate audits for countries within respective region and work with the business to avoid audit failures and work with Compliance to ensure regulatory requirements are met
• Assess management control awareness for countries within respective region and implement initiatives to improve this to an advanced level
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
• Implement and drive the regional BORF agenda to ensure business is conducted with proper governance oversight and ensure that material risks or control failures or themes are identified and noted for appropriate support and escalation. Drive resolution of key thematic issues
• Conduct regular on-site visits and reviews of countries within region as well as countries in wider region to promptly identify, assess, mitigate, report and escalate Operational Risk exposures and drive these to resolution and assist the business by embedding best practice
• Assist in identification of operational risk for new products and new business, regulatory and thematic risks and implementation of appropriate controls to mitigate those risks
• Regularly assess quality across region of control sample testing and control standards, including key risk indicators, key control self-assessment and key risk indicators
• Review and socialise thematic risks logged in Phoenix across region as well as thematic issues identified in peer reviews and on-site reviews
• Assist in-country BORM to identify new business and regulatory risks and facilitate the implementation of appropriate controls to monitor and mitigate risks

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work with the all Business Operational Risk Managers to achieve the outcomes set out in the Bank’s Conduct Principles: including Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention and  The Right Environment.*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values across FM Africa,
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills

• Minimum of a second class Degree from a reputable University
• FM Experience; Sales or Back office
• Understanding of Risk and Audit functions