Sales Executives (Sport Shop) at Petronomics Limited

Responsibilities

• Knowledge of retail marketing, including current fashions and FMCG trends.
• Ability to maximize a retail stores profits whilst minimizing costs.
• Excellent customer care standards.
• Ability to identify a customers needs, satisfy it and then close a sale with the various merchandise in the outlet.
• Deliver retail and customer service activities within to optimise and exceed sales targets, profitability and customer satisfaction in conjunction with the Online retail & Stock manager
• Develop and manage the Online Shop whilst also being innovative with regards to marketing campaigns.
• Manage payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Organise and dispatch daily customer orders. Manage refunds and returned items.
• Respond to telephone and internet queries and ensure effective communication is taken and maintain customer service levels

Key Competencies:

• Team Working and Personal Impact
• Managing the Customer Relationship
• Planning and Control
• Communication and Influencing
• Attention to Detail
• Leading Others

Requirements

• Minimum of 2 years experience working in a retail environment.
• Working knowledge of stock control management.
• Strong interpersonal skills and relationship management.