Team Lead, Community and Facility Management Services - Hybrid Incubator at Emerging Platforms

Job Description

• He or she will be responsible for providing qualitative concierge, internal customer service and business operations systems.
• Other duties shall include but not be limited to:
  • Creating and deploying comprehensive business operations systems - food and beverage; maintenance, information desk, fleet and facility management
  • Act as the concierge and liaison officer for VP’s clients. Services will include: guest relations management; bookings of office spaces and management of food ordering system
  • Oversee the following essential central services - office & landscape maintenance, cleaning, and waste disposal.
  • Organize business operation’s staffing patterns and ensure the number of staff required to meet demand are available within any set schedule
  • Maintain equipment via the creation of monitoring systems and development of preventive maintenance programs
  • Alongside the HR and OD department, handle administration in all HR functions: mainly Recruitment, Performance Management and leave administration
  • Support the department to carry out required research activities during projects, report writing session and metrics compilation
  • Prepare weekly reports on all internal customer complaints/ feedbacks. Reports should include all relevant communication, observation and findings within the internal customer environment

Requirements

• The ideal candidate will have the following relevant work experience and behavioural competencies: Previous experience in managing multidimensional business operations systems;
• Excellent communication skills (written and verbal);
• Extroverted and analytical in nature; Great interpersonal and relationship building skills;
• Service orientation; Strong work ethic and personal initiative;
• Excellent organizational and task management skills and Excellent Client service orientation.