Business Development Manager - Acquistion, Business Banking at Standard Chartered Bank

Key Roles and Responsibilities
AML & CDD:

• Ensure that the Money Laundering requirements are followed as follows:
• Take all reasonable steps to verify and identify our customers
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions using the right internal channels
• Raise awareness of Money Laundering prevention by training all staff/attending training sessions
• Ensure that complete CDD and AML process is applied when selling , and opening the accounts,

Onboard NTB Business Clients:

• Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)
• Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull
• Ensures that the applications meet the required standard.
• Perform Dectica AOC checks (where applicable) on applications submitted for review.
• Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

Other Responsibilities

Business Development:
Provide leadership to the Business Clients Acquisition team to carry out the following responsibilities:

Prepare & set up:

• Receive leads from leads management system - NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;
• Conduct research and preparation on client lead, and prepare bank proposition
• Prepare all documents (digital) required for account opening and pre-fill forms where possible

Sources of Leads:

• Suppliers / Buyers ecosystem
• Introducers
• Paid referrals
• Targeted Business lists (Paid databases, Events based lists, catchment specific lists)
• ATL/ Online
• Alliances

Call/meet, deep sell (in person):

• Call or meet in person (ensure Business Banking Team joins if high value client)
• Listen and determine further needs
• Communicate the proposition
• Acquire clients with anchor products
• Set up KYC needs with KYC centre
• Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

NTB: On-board, Activate and pass on (remote):

• On-board, activate as per the 90 day plan
• Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client
• Ask for referrals

Policies and Guideline
Reports:

• To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
• Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti money Laudering / KYC / CDD
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

• Identifying your customer,
• Knowing your customer,
• Reporting suspicions,
• Safeguarding records and
• Not disclosing suspicions to customers.

Group Compliance Performance Objectives:

• Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Projects:

• To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

Key Relationships
Internal:

• Senior Relationship Managers, RMs and peers in Retail Clients
• Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
• Branches
• Group Internal Audit

External:

• Clients

Contributes to:

• The overall success of Retail Banking Nigeria.

Qualifications and Skills
Know How and Experience:

• Min of 5 years Sales experience in Business Banking/SME
• Good working knowledge of the bank’s operating systems.
• Good communication and inter-personal skills.
• Good working knowledge of the Bank's products and services.
• Good PC skills.

Product broadening:

• Understanding of businesses and financials
• Enhanced multi-product BC knowledge
• Market and competition knowledge

Client engagement:

• Presentation and soft skills tailored to engaging business owners
• Closing deals
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey completion:

• Understanding of BC KYC/CDD principles