General Manager at Human Capacity Development Consultants (HCDC)

Objective:

The General Manager Commercial leads the identification, development and securing of commercial business opportunities that maximise financial returns for the company. 

Responsibilities:

• Leadership  and  management of a team of people to achieve exceptional results for the organization  
• Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and mentoring managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions and provide educational opportunities.
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplish objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with appropriate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Successful identification, generation and establishment of new business opportunities;
• High level financial management skills and business acumen is essential.
• Contributes to team effort by accomplishing related results as needed.
• Generate sustainable revenue streams and manage all commercial opportunities for the company.
• Providing commercial advice on the strategic and transactional aspects of sourcing to leadership teams.
• Maintaining awareness of risks in company and identifying and reporting on any discovered issues.
• Maintaining an awareness of new and emerging trends, dynamics and best practice through relevant research, industry forums and networking, and apply this to further develop the company.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  

Qualifications and Key Skills

• Minimum of 8 years experience with 2 years at senior management level.
• Proven track record in a sales role.
• Highly developed leadership skills with a capacity to demonstrate previous experience and success
• A strong personal brand, including displaying integrity and a commitment to professionalism and accountability
• Understanding of the financial imperatives driving a significant business department
• Proven success in attaining commercial targets
• Demonstrated ability to develop and implement strategic plans aligned to corporate partners objectives
• Highly developed negotiation skills
• Access to existing networks and an ability to foster new networks and strategic relationships
• Experience in managing communications
• Experience in licensing/ merchandising
• Proven commitment to learning & development (your own and those you lead)
• Self-starter with a keen focus on meticulous follow through

Abilities:

• Leadership.
• Advisory Capacity
• Problem Solving Ability.
• Analytical and evaluative skills.
• Resource Optimization.
• Organization Ability.
• Service-oriented.
• Building and team coordination.