Customer Service Specialist at Hayat Holding

Department:  Supply Chain 

Direct Report:  Supply Chain Manager

Job Description/Profile responsibilities:

Improving value added logistics processes between customer and our company hereby fastest transmission of the customers’ orders, planning of the orders within determined principles, invoicing correctly, suppylying to order on time.

DOMESTIC (All Sales Channels):

• Generate solutions of taking the orders by SDR, EDI, B2B etc.
• Work on value added projects of the whole supply process from production to the shelf in order to improve customer service level.
• Define the priorities of the production and planning, base on sales channels and customers
• Follow up customer service level performance by reports like refusal order rate, return order rate, case fill rate, on time delivery, distributor and chain customers’ stock out.
• Follow up the service level actions with logistics, sales, demand planning and supply planning to improve the customer service level.
• Set up an automatic order management system according to current stock of distribütör.
• Manage the delivery problems and solutions.
• Manage the return order process and procedure.
• Create the scorecards of major customers and manage the KPIs, such as on time delivery, case return, order cancellation ratio; and take the actions to improve the service level by decreasing the cost.
• Manage e-invoice process with customers.

OVERSEAS (Subsidiaries & Exports):

• Standardise ordering, dispatching, invoicing processes.
• Standardise performance measurements of supply chain.
• Supporting essential training of subsidiaries.

Requirement:

• 3 years min. working experience in FMCG
• B.Sc. Graduate from a reputable University 
• Shows initiative, proactive and be willing to be a team player
• Proficient in Microsoft office applications
• Ability to use key supply chain systems and tool and any other system that will be implemented.
• Analytic Thinking, Planning & Organizing Ability, Result Oriented

Renumeration Package: Best as per Industrial Standard