Team Lead - Field Operations (Commercial) at Ibadan Electricity Distribution Company (IBEDC) Plc

Job Description

• To carry out business development activities in relation to IBEDC corporate account - manage (identify new and sustain existing business relationship) IBEDC’s business relationship with industrial customers.  

Responsibilities

• Develops, builds and manages IBEDC’s corporate accounts (Maximum Demand – Industrial customers)
• Identifies potential new clients within IBEDC’s area of operations
• Coordinates all new connections (MD only) and meter installations (working with Technical Operations)
• Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes)
• Devises relevant strategies to manage relationship with existing MD clients and identification of new MD
• Manage service delivery processes for MD customers (Meter reading, Billing, Payments, Customer assistance, Service Irregularities etc.)
• Ensures the implementation of IBEDC’s customer services policies with respect to MD customers
• Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
• Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery.

Competence Requirements:

• Understanding of the business of IBEDC and related businesses in the electricity sector
• Knowledge of Utilities Industry
• Strategic planning and Business Development (services and products)
• Strong Customer Relation Management skill
• Knowledge of Marketing & Customer Insights
• Strong problem solving and analytical skills
• Good interpersonal , negotiation and communications skills
• Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
• Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC

Qualifications and Requirements
Educational Qualifications:

• A good Bachelor's Degree (in Engineering, Business disciplines or any related field)
• A master’s degree in a Business related field is required

Required Experience:

• 10 - 15 years

Professional Qualification:

• Membership of a professional body in the Management or Marketing field is required