Call Centre Representative (Ghana speaking) at Avetium Consult Limited

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

Requirements

• BSc / HND in any related field.
• Minimum of 2 years experience as a call centre representative (Ghana speaking)
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, especially with CRM software, and strong typing skills.