Retail Store Manager at ES Africa

Our client is a startup premium Lingerie retail store with offices in Abuja and Enugu. As part of efforts to launch its operation in these two regions, the client is currently seeking a talented Retail Store Manager with experience in the inner wear/fashion market in Nigeria.  The role will be based in Abuja with oversight for both Abuja and Enugu stores.

Job Summary:

The RSM is responsible for overseeing the day to day operations and profitability of the stores. She/he will serve customers by providing merchandise; supervising staff and financial management.

Retail Store Manager Job Duties:

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.
• Recruiting, training, supervising and appraising staff
• Managing budgets
• Maintaining statistical and financial records
• Planning
• Promoting and marketing the business
• Dealing with customer queries and complaints
• Overseeing pricing and stock control
• Maximizing profitability and meeting sales targets
• Ensuring compliance with health and safety legislation
• Preparing promotional materials and displays

Required Skills and Qualifications:

Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

Others;

• Proven successful experience in store management
• Powerful leading skills and business orientation
• People and customer management skills
• Strong organisational skills
• Good communication and interpersonal skills
• BS degree in Business Administration or relevant field
• Proficiency with retail EDI management and transactions