Retail Store Supervisor at Human Capacity Development Consultants (HCDC)

Job Objective:

Supervisor is responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Store Representatives and Merchandisers within an assigned territory. Works closely with Store Managers and Sales Manager, Clients, and various companies’ personnel to ensure store business objectives are met.

Store Manager Job Description:

Job Duties/ Responsibilities/ Accountabilities

• Partners with Store Manager and superiors to set sales goals and targets.  Ensures team understands connection between store financial success and bonus programs.
• Leads, promotes and coaches selling and cultivates an inspired selling culture with associates.
• Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs.
• Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates.
• Accountable for services operations and takes on additional responsibilities in the absence of manager.
• Participates in the recruitment, hiring and onboarding processes for the services departments.
• Accountable for training and coaching operatives in all aspects of services and customer engagement.
• Partners with management to execute Performance Development Reviews (PDR’s) in a timely manner, ensures action plans are in place and follows up on development of operatives.
• Achieves Customers goals and objectives by effectively managing and directing retail personnel, conducting store audits and effectively executing all retail projects.
• Establishes and maintains trade and Customer relationships by increasing brand representation and effectiveness.
• Responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a  daily basis.
• Maintains and sustains an efficient filing system for all relevant paperwork in line with company standards.
• Accountable to maintain the day to day operation of the Cash on Delivery (C.O.D) process including reporting, transactions, payments and collections as per company policy.
• Facilitates the front office till procedures per policy.
• Monitors adequate inventory levels and places orders for all register and related supplies.
• Tracks all cash over/shorts, communicate results to management and follows up with associates.
• Follows proper store opening and closing procedures, including alarm checks and security walks.
• Proactively models and ensures team's understanding of and adherence to all privacy policies and procedures.
• Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures.
• As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.  As a key holder, this position is required to verify bag checks.

Qualification, Minimum Experience and Role Requirement:

• A minimum of Bachelor degree in any relevant discipline
• Minimum of 3 years’ relevant experience especially in the retail industry with 1 year supervisory experience
• Membership of a reputable and relevant institution.