Hotel Manager at Alister Greene Consulting

Our Client, a leading hospitality company is looking to recruit a Hotel manager to oversee its operations in Lagos Nigeria, brief detail of the job role includes

OPERATIONAL ROLE:

·         Ensuring that the general performance of colleagues & subordinates exceeds guests’ expectation.
·         Manage guests’ service relationship.
·         Ensuring hotel facilities are in excellent conditions.
·         Cost control measures, conflict and crisis management.
·         Presentation/ delivery of monthly hotel report
·         Active participation in the daily operations of the hotels

CORPORATE SALES ROLE

·         Continuous Sales and Marketing drive and revenue generation.
·         Develops and coordinates the implementation of marketing and sales policies, strategies, and plans to enhance the performance of the Organization’s products and increase profitability.
·         Market sensitization, awareness and identification of key market players & competitors within the industry.
·         Develop a large clientele base and profitable businesses for the hotel.
·         Tracks competitor activities and develops appropriate strategies to protect and enhance the company’s market share

CLIENT SERVICE ROLE

Ø  Implement client business process controls which will result in stellar client service delivery.
Ø  Develop trusted relationships with clients at the daily transactional / operational level.
Ø  Build rapport with clients; gather feedback through organizing calls, meetings and client satisfaction survey.
Ø  Conduct site visits to ensure quality and expectations are met.
Ø  Keeping accurate records of customer interactions, ideas, enquiries, and complaints, coordinating and communicating same with internal departments and ensuring timely resolutions of client issues.
Ø  Keeping accurate records and updates of the client’s e-register.

The ideal candidate will be required to possess no less than 5 years in similar role as Hotel manager and should be possess the following listed skills and ability:

Ø  Ability to work with minimal or no supervision, flexible, hardworking, ability to learn/adapt well and down to detail.
Ø  Analytical, problem solving and decision making skills.
Ø  Excellent people management and strong listening skills.
Ø  Excellent written and verbal communication skills.
Ø  Good leadership and team building skills.
Ø  Ability to multitask and work well under pressure.              
Ø  Strategic thinking, forecasting and planning skills.
Ø  Strong quantitative, analytical and computer skills.