Claims Officer at Konga Online Shopping Limited

Job Description   

The Claims Officer will decide whether an insurance company will settle a claim and manage the claim through to payment.

Reporting Line    Distribution Supervisor

Duties & Responsibilities   

1. Manage, prepare and assess claims
2. Ensure claims are settled in accordance with policy and company guideline
3. Liaise with after-care team when needed
4. Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
5. Develop and maintain relationships with range of stakeholders
6. File claims electronically using the claims portal
7. Thorough documentation and general office administration

Skills & Competencies   

• Previous claims filing experience
• Must pay attention to details
• Excellent customer service skills in the areas of: problem-solving, task prioritization and follow-up
• Ability to work well in a team environment; collaborate with internal and external resources in order to gain credibility with senior management
• Effective oral and communication skills
• Computer skills, planning and administrative skills

Qualifications & Experience   

• Previous claims filing experience
• Must pay attention to details
• Excellent customer service skills in the areas of: problem-solving, task prioritization and follow-up
• Ability to work well in a team environment; collaborate with internal and external resources in order to gain credibility with senior management
• Effective oral and communication skills
• Computer skills, planning and administrative skills
• First degree in a numerate discipline

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Job Description   

The Claims Officer will decide whether an insurance company will settle a claim and manage the claim through to payment.

Reporting Line    Distribution Supervisor

Duties & Responsibilities   

1. Manage, prepare and assess claims
2. Ensure claims are settled in accordance with policy and company guideline
3. Liaise with after-care team when needed
4. Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
5. Develop and maintain relationships with range of stakeholders
6. File claims electronically using the claims portal
7. Thorough documentation and general office administration

Skills & Competencies   

• Previous claims filing experience
• Must pay attention to details
• Excellent customer service skills in the areas of: problem-solving, task prioritization and follow-up
• Ability to work well in a team environment; collaborate with internal and external resources in order to gain credibility with senior management
• Effective oral and communication skills
• Computer skills, planning and administrative skills

Qualifications & Experience   

• Previous claims filing experience
• Must pay attention to details
• Excellent customer service skills in the areas of: problem-solving, task prioritization and follow-up
• Ability to work well in a team environment; collaborate with internal and external resources in order to gain credibility with senior management
• Effective oral and communication skills
• Computer skills, planning and administrative skills
• First degree in a numerate discipline