Personal & Business Banking Products Analyst at Stanbic IBTC

Position Description

Main purpose of the job
Product management is the multi-disciplinary approach to developing, distributing, and maintaining product offerings to serve customer objectives. It links customer needs and satisfaction to the corporate objectives of profitability and delivery of the promised performance to shareholders.

Key responsibilities
Management and growth of economic profit of PBB Products portfolio in various segments, focusing on the key components of economic profit, and the underlying business drivers:
o Number of customers and accounts
o Quality of data
o Validation of fee and Commission Income
o Costs
o Product profitability

Management and control:
o Product governance
o Training and manual update
o Control reports
o Conduct market and competitor research

Key performance measures /KRAs
1. Timely reporting reports
2. Play a key role in the rollout of new or amended products and driving product campaigns
3. Follow up on the quick implementation of weekly exceptions; correction of customer segmentation errors, wrong coding and general data clean up
4. Support product governance process to ensure timely rendition of all product papers
5. Carry out periodic monthly market survey (internal & external) to ensure the business correctly profiles the voice of the customer