AfterSales Manager (Automotive) at Adexen

Our client is one of the leading multinational company engaged in the sale of manufactured goods, especially automobiles and pharmaceutical products.

Job description

• Ensure accurate invoicing, estimating and job costing of all work performed by Service Department.
• Develop and maintain the highest standards of performance of the parts and service teams
• Effectively lead the aftersales team through effective and constant coaching
• Raise the organization to the highest OEM international standards
• In partnership with the HR Manager: recruit, select and grow team members in line with organisational requirements
• Contribute to increasing net operating profit of the company
• Maintain customer service standards and ensure understanding and adherence to the requirements
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (service ratio, efficiency, productivity, margin, stock rotation, stock ageing, etc.)
• Maintain optimized stock rotation that combines high service ration and fast rotation
• Analyse sales figures (TO, GM, MS) and propose action plans to develop sales
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors
• Monitor and evaluate customer needs and competitor activity in the market
• Initiate and propose new business opportunities
• Optimize purchasing conditions
• Implement and monitor adherence to the Group’s internal procedures & standards
• Ensure all service processes meet H&S requirements and that they are implemented in a consistent manner
• Develop and maintain a trustful and fruitful relation with OEM
• Regularly communicate and interact with members of other departments to develop business and company’s ethos
• Handle relation with big fleets

Requirements

• B.Eng degree in any relevant discipline in engineering
• Master’s degree in Mechanical engineering
• Minimum 10 years managerial experience in a state of the art automobile service organization
• Technical and engineering qualifications with knowledge and experience from Automobile Industry.
• Have some knowledge of the mechanical workings of automobiles
• Up-to-date knowledge of the automobile industry
• Good leadership skills
• Good Interpersonal skills