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In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the...
JOB PURPOSE
• Perform client on boarding processes primarily related to account opening (AO) and CDD
• Be the librarian & soft copy custodian for AO and CDD related documents
• Identify and escalate blockages in the on-boarding process
KEY RESPONSIBILITIES
Client On boarding
• Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
• Scan, upload and correctly tag the documents per global documentation standards
• Initiate and track CASA Account opening with identified account opening partners
• Ensure handover of physical documentation for archival as per local requirements
• Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
• Support GIC/ network account opening related process as appropriate
• Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations
CDD/GIC Review
• Identify missing/ additional documents required for CDD/ GIC reviews
• Follow-up and collect documents from client (depending on client sensitivities)
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)
• Scan, upload and correctly tag the documents per global documentation standards
Others (Document Management, MIS & Process Insights)
• Track document expiry/ document update triggers and action document collection from client
• Manage document inventory and enable retrieval of AO and CDD documents
• Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)
KEY RELATIONSHIPS FOR
Internal-
• RM/ CCM
• CET Team
• Product Partner Implementation Team
• Core account opening team
Clarifications, status updates, escalation
Documentation clarifications
Coordinating downstream documentation requirements
Tracking account opening and doc archival
KEY MEASURABLES – To be read with individual Job Objectives
 Fast TAT on account opening and CDDs
 Improved retrieval of AO and CDD documents
 Improved client experience through reduction in rework rates for GICs/ CDDs
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Interested and suitably qualified candidates should click here to apply online.
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