Customer Service Representative at Possible and Affordable Solutions Limited

Responsibilities
As customer service personnel, you will be expected to carry out the following responsibilities:

• Resolves customer complaints via phone, email or other means as directed.
• Attend to walk in and phone in customers and resolve enquiries and or queries.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Close sales deals and follow through to delivery stage.
• Give customers feedback on requests and enquiries.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Attempts to persuade customer to reconsider order cancellation.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Meet sales weekly or monthly targets as stipulated.
• Contributes to team effort by accomplishing related results as needed.

Skills:

• Professional appearance
• Fast learner
• Demonstrated selling skills
• Good communication and interpersonal skills
• Team player
• Excellent telephone etiquette

Experience

• 1-3 years experience in customer service.