Client Development Manager at Ashford & McGuire Consulting

Responsibilities:

Focused Customer Relationship Management:
o Builds relationships with clients and expands/develops connection points in other areas to identify new business leads and up sell Ashford & McGuire business solutions.
o Develops and maintains positive customer relations in assigned area of responsibility/sector.
o Leads effort to maximize satisfaction, retention and reference ability of clients.
o Resolves conflicts involving scheduling, resources, or technical issues
o Works with Design & Implementation team to provide excellent product delivery, customer support and satisfaction.
o Creates a strategic vision and assesses method for client to achieve future state; recognizing patterns within customer issues and recommending solutions
o Listen to the voice of customer ad provides input to Design & Implementation Team regarding new product ideas and ideas for enhancement.
o Maintain history of contacts of client(s)

Build & Deliver Client Communication Plans
o Leads and delivers monthly, quarterly and annual meetings for business review, knowledge sessions and executive reviews
o Builds communication plans for accounts on a monthly, quarterly and annual basis
o Communicates pricing, proposals, negotiates the terms and conditions of the sale, closes the final sale

Industry/Business Knowledge
o Public sector expertise to act as a resource within team
o Brings in the information and updates from clients as regards specific needs and industry trends.
o Attends industry conferences and symposiums to grow training

Qualifications
Education:
Bachelor’s degree in Marketing or Business management
Post-graduate/professional qualification is an advantage

Skills:
Presentation skills are compulsory
Business Planning & Development
Client Relationship & Management
Business to Business Selling
Services and Conceptual Products Marketing and Sales
Industry Research
Presentation Skills

Experience:
Management consulting, Service sales
Team management experience with direct and indirect reporting structures
7-10 years post NYSC