Senior Country Operations Officer-14042771 at CITIBANK

Job Purpose:
To develop, manage and co-ordinate the operations and technology function under the direct supervision of the Divisional Operations and Technology (O&T) Head for Sub Sahara Africa Division and the CCO for Nigeria. To implement the O&T Strategy, short term plans and objectives in line with the overall business plans by the function chain and the Nigeria business. To provide leadership oversight for the O&T Function in Nigeria. To promote and be the role model for the O&T Principles. To develop Talent for Nigeria business and those who can take roles outside country.

Key Responsibilities:

•     Develop and manage short-range Operations strategies and assist in developing and managing long-range operations business strategies.
•     Manage and achieve Process, Systems, Customer service and related objectives in line with policies to meet the needs of the business and customers.
•     Implement an effective O&T financial planning and control.
•     Manage human, processing and systems resources to maximize quality and quantity of service while reducing cost.
•     Manage the short and long term career and development of all O&T staff.
•     Maintain effective partnership levels with all the function heads.
•     Establish, maintain and enhance communications with the all the business areas to ensure the achievement of business objectives in general.
•     Manage the development of key systems and related staffing plans to evolve a technologically advanced organization.
•     Recommend operations process to support new business initiatives and co-ordinate the implementation with compliance and technology.
•     Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve standards.
•     Make quality service delivery an integral part of the culture.
•     Plan and manage bank premises to provide conductive work environment for staff and service environment for our customers.

Development Value:

•     People management- complex organisation, direct and matrix management
•     Product and process knowledge in TTS,SFS Products, FICC products
•     Service management
•     Corporate finance
•     Outsource Management
•     Regulatory Management  and Client services

Business Relationships:
Internal:

•     Member of Country Management Committee (MANCOM), Branch Risk & Compliance Committee (BRCC), Country Senior Personnel Policy (SHRC), Procurement Committee and Asset and Liability Committee (ALCO).
•     Contacts with the Division Office in South Africa, Various contacts with EMEA O&T seniors, Internal Audit in Country.

External:

•     Regular contact with the Central Bank, Auditors and contact with the tax authorities and other regulatory bodies.
•     Contact with customers to discuss and resolve operations issues. Partner with Product and Coverage to provide solutions to customers.

Qualifications:

•     Bachelor of Science degree (BSc Hons) or equivalent in Business or Quantitative Studies.
•     Master’s degree would be an added advantage.
•     Membership of relevant professional bodies e.g. ACIB             

Knowledge/Experience:

•     Minimum of 10 years’ experience in Operations (Domestic & International) management with at least 5 years at senior management level covering:
•     Experience in Banking Operations: Treasury Operations, SFS Operations, Trade Processing, Loan Operations, Account and System Maintenance, Records Management and COB, Cash Management Operations, Control and Compliance, Experience in managing multiple Operations & Technology Products, Technology Management Skills, Project Management, Process Management, Outsource Governance Management and Customer Services.

Skills/Competencies:
Good communication skills (oral & written), People Management skills, Conflict and Priority Management, Strategic Thinking, Problem solving Competencies, & Career development amongst others