Visa Manager at Global Profilers

Job Purpose
The individual will be responsible for Unit’s response to visa application, assistance and advisory and will manage Visa Assistance team and ensure standard operating procedures are followed.

Responsibilities

• ·         Provide prospective applicants with information on general visa procedures and regulations on a wide array of visa enquires
• ·         Ensure applications for migration and/or temporary entry to various countries in accordance with their immigration law and policy
• ·         Maintain cordial relationships with embassies and visa application centers key officers.
• ·         Ensure visas applications turn out successful & necessary visa granted as requested.
• ·         Accomplish sales and organization mission by completing related results as needed.
• ·         Ensure reports of operations are collated & send to Line Manager as at when due.
• ·         Ensure visa unit is abreast of any change/update in visa/immigration process at embassies and setting and meeting performance targets for speed, efficiency, sales and quality
• ·         Manage the daily running of the Visa team
• ·         Monitor random calls to improve quality, minimise errors and track operative performance
• ·         Review the performance of team members, identify training needs and plan training sessions
• ·         Record visa statistics, user rates and the performance levels of the Unit and preparing reports
• ·         Handle the most complex customer complaints or enquiries
• ·         Organise staffing, including shift patterns and the number of staff required to meet demand;
• .         Other duties and all reasonable directions as outlined by Line Manager

Qualification and Experience:

• ·         First degree in any Social Sciences or Business Management course
• ·         Managerial experience in visa logistics and protocol function
• ·         Understanding of global quality assurance standards
• ·         Oversee the vetting of credentials of visa applicants
• ·         Expertise in VFS Global processes
• ·         Efficient turnaround times; and complete confidentiality
• ·         People management
• ·         Strong communication – verbal, presentational and written
• ·         Knowledge of aviation industry
• ·         Business management
• ·         Relationship management – internal to the organization and external
• ·         Organisational skills
• ·         Leadership and motivational skills