Customer Care Representative at Mosgbenks Global Services Limited

Job Descriptions

• A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints.
• They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Job Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Required Qualification

• OND, HND & B.Sc Respectively.