Head Nurse / Matron at Physio Centers of Africa

Job Summary

• The Head Nurse / Matron will manage our Home & Elder Care workforce. The Head Nurse, will be responsible for supervising caregivers; by providing leadership and orientation to personnel; and for performing a variety of duties in order to coordinate the delivery of care to clients.
• They will liaise with the HR Outsourcing to recruit caregivers, they lead training and quality assurance and are responsible for monitoring and troubleshooting customer service
• We are looking for an individual with exceptional communication, organization and computer skills. Must enjoy working in a team-oriented environment and be able to multi-task.
• This person wil work the PCA MD and executive team to develop the pilot and launch the full business operations

Responsibilities

• Ensure the appropriteness and execution of the business model and all operating processes.
• Oversee caregiver in-house orientation and all trainings.
• Liase with outsourcing company on the employment lifecycle of caregivers.
• Schedule and conduct caregiver annual reviews and all supervision including regular performance conversations, accountabilities, customer satidfaction and problem resolution.
• Motivate and inspire our caregiver workforce
• Oversee caregiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Utilize software system for documentation and record maintenance, monitor output.
• Meet with prospective clients in order to discover their needs, sign them up for service and establish a billing relationship.
• Ensure satisfaction, safety and quality care through regular phone contact with clients and representatives as well as live visits in their homes.
• Reflect the values of PCA Home & Elder Care.
• Be a point of contact in the clinic for clients and family members to facilitate problem resolution for client care issues.
• Conduct client / caregiver introductions
• Keep sufficient documentation of all relevant phone and in-person contacts with clients, client representatives, caregivers and others.
• Responsible for ensuring all Quality Assurance home visits with new clients two-weeks after start of service and every 90-days are scheduled and completed by the due date. Ensure proper maintenance of Client Journals. Collect service records for office file and keep journal stocked with blank forms.
• Maintain all active prospects and client records on appropriate software. Update and inactivate prospect and client files as needed.
• Take phone inquiries from prospective clients, set-up service calls, record client inquiries on software to enable reporting conversion, closing and referral sources.
• Know about long-term care insurance and how it works to be in a position to advise clients on this topic during care consultations.
• Responsible for maintaining client files; scanning into the main shared folder and ensuring the hard copies are in the client file.
• 90-Day audit of client files when home visit is conducted.
• Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, One Drive File Sharing, Microsoft Word, Microsoft Excel, Microsoft PowerPoint and more.

Minimum Qualifications
Educational Background:

• Currently licensed to practice as a registered Nurse in Nigeria
• Bachelor's Degree in Nursing (BSN) required.
• 5 Years Of Related Work Experience Required.

Competency and Skills Requirements:

• Critical Characteristics
• Previous experience desired - Licensed Nurse or someone with managerial work experience within senior care / long-term care/hospital management
• Must have the ability to work, Monday thru Friday (full-time)
• Minimum of three-year experience managing clients strongly preferred
• Ability to visit client homes in the assigned territory
• Has an entrepreneurial spirit and must be willing to take risk
• Be willing to grow with the business and be adventurous
• A problem solver and can work independently
• Someone not concerned with hierarchy and ready to roll up sleeves
• Good multitasking capabilities
• Good analytical and problem solving skills
• Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
• Presentation capability

Generic Skills:

• Ability to work well under pressure
• Very good interpersonal and team skills
• Excellent verbal and written communication skills
• Customer focus

Supervisory Skills:

• Have previously led a team in a hospital / eldercare business
• Client relations
• Strong organizational skills