Customer Relationship Supervisor - (Micro-Finance / Credit / Banking/ Relationship Management) at CA Global

Responsibilities:

•     Supervise and mentor the credit team assigned
•     Assess, review and approve loans as per policy
•     Developing and executing plans that will allow the branch to achieve their targets and implement branch strategies.
•     Maintain a quality portfolio for the branch as per set target
•     Maintain a well-functioning filing system at the branch for all loan documents
•     Analyze, compile and submit reports as per reporting standards
•     Ensure effective implementation of customer service standards and perform regular meetings with existing and potential customers to identify gaps and potential areas for improvements.

Requirements: Qualification and Skill

•     HND/Bachelor’s degree in Business Admin or related fields
•     A minimum of 2 years’ experience in credit operations as a credit officer in Micro-Finance Environment
•     Credit analysis skills and experience
•     Experience in Microfinance would be an advantage and preferred
•     Experience in Group Lending would be an advantage and preferred
•     Fluency in English required, Igbo language proficiency is beneficial
•     Must be proficient with Microsoft Excel, Word, and Power Point.