Service Engineer at Phillips Consulting

Company: Telecommunications
Location: Lagos
Responsibilities

• Acknowledge escalated incidents and Provide support for all NES issues within agreed SLA
• Ensuring ATP on all NES delivered projects are carried out by contractor
• Work with MS Vendor to promptly resolve customer issues
• Ensure incidents are properly logged and follow up till resolution and ticket is closed
• Performing upgrades, tests, diagnostics, raise and correct snags if discovered
• Complete On-site diagnostics and Service calls
• Implement full proactive monitoring across all platforms using NETBOSS
• Escalate all faults beyond agreed resolution timelines

Requirement

• B.SC Electrical/electronic or Computer Science
• Minimum of 2-3 years post NYSC
• Experience in transmission
• Experience in datacoms and networkin
• Proficiency in Microsoft word, excel, PowerPoint, Power BI etc
• Experience in customer engagement & management