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  • Posted: Jan 16, 2020
    Deadline: Jan 28, 2020
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    At Protégé Professionals, we believe that individuals and organisations need to apply a whole new level of thinking to navigate and thrive in the emerging world. We no longer have the luxury of conducting business as usual. The organisation or individual that will survive in today’s world is one who can imagine and create thei...
    Read more about this company

    Female Customer Services Representative

    Location: Uyo
    Department: Sales

    Summary

    • We are looking to hire a Customer Service Representative to help customers with complaints and questions, give customers information about the organisation products, take orders, and process returns.

    Job Description & Responsibilities

    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Prepare product or service reports by collecting and analyzing customer information.
    • Contribute to team effort by accomplishing related results as needed.
    • Manage incoming calls
    • Identify and assess customers' needs to achieve satisfaction.
    • Build sustainable relationships of trust through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Meet personal/team sales targets and call handling quotas.
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts, and file documents.
    • Follow communication procedures, guidelines, and policies.
    • Go the extra mile to engage customers.
    • Resolve customer complaints via phone, email, mail or social media.
    • Use telephones to reach out to customers and verify account information.
    • Assist with placement of orders, refunds, or exchanges.
    • Utilize computer technology to handle high call volumes.
    • Work with sales & marketing manager to ensure proper customer service is being delivered.
    • Compile reports on overall customer satisfaction.
    • Handle changes in policies or renewals.

    Requirements and Qualifications

    • Proven customer service experience
    • B.Sc./HND in Business Administration, English, Linguistics, Communication or related field.
    • At least 5 years of experience from roles within customer services.
    • Active listening skills
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively.
    • Product Knowledge
    • Resolving Conflict
    • Patience
    • Positive Attitude
    • Attention to detail
    • People-oriented
    • Organizational skills
    • Ability to work under pressure
    • Computer Skills

    Method of Application


    Interested and qualified candidates should send their CV to: jobs@protegemanagement.com.ng copy protegemanagement@outlook.com using the "Job title" as the subject of the email.

  • Send your application

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Average Salary at Protege Professionals
₦ 53K from 1 employee
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