ibakatv is a video on demand platform for Nollywood movies; it has over 15,000 hours of movie and TV content streamed on-demand. Due to rapid expansion we are looking for a qualified candidate to fill a strategic business position as we maintain our status as one of the fastest-growing internet entertainment companies in Nigeria. Uniquely, the work environment offers a first-class condition with a very attractive remuneration package.
Customer Service Executive
The job holder must have a minimum of ND (National Diploma) in business, communication, humanities or marketing related discipline with at least 1-year post qualification experience in related field.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Demonstrate ability to interact and cooperate with all company employees.
Must be abreast of local and global trends in marketing communications.
Must have interest in marketing communications.
Build trust, value others, communicate effectively and politely with mutual respect
Good knowledge of media will be a good advantage.
Proactively establish and maintain effective working team relationships with all other departments.
Have a good understanding of customer and market dynamics and requirements.
Skills and Competencies
Communication Skills (Verbal and written)
Client servicing skills
Good presentation skills
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Must be multi-skilled
Excellent interpersonal skills
Good analytical skills
Must be honest and reliable
Ability to work under pressure
Good use of initiative
Flexible work Schedule: 2 days ON, 1 day OFF
NOTE: Kindly attach CV when submitting your application to