THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive.
THT is one of Nigeria’s pioneer Health Management Organisations (HMOs), renowned by our stakeholders f...
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Receive calls from members or employer groups and providers and prospective clients
To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
Monitor employee productivity and provide constructive feedback and coaching
Prepare and submit performance reports
Organize workflow and ensure that employees understand their duties or delegated tasks
To adhere to and live the organizational value.
Qualifications
BSc / BA in Management or relevant discipline will be considered an advantage
Proven experience as supervisor or relevant role
Familiarity with company policies and legal guidelines of the field
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