Ticketing and Reservation Officer at Pause Factory

Job Description

• Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
• Manage accounts assigned and ensure that all pending request are closed.
• Contribute to revenue growth and profit margin of the organization.
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Maintain awareness and adherence to our clients procedures, programs and policy guidelines
• Provide industry updates as well as airline promotions to clients.

Job Requirements

• Minimum Required Experience: 2-5 years.
• Minimum Qualification: Bachelor's Degree/HND/OND.
• Desired Courses: Marketing, Business Administration, Aviation, Transport Management.

Other Requirements:

• Should have a minimum qualification of OND
• Must have at least 2-5 years working experience in a Travel Agency or Airline in similar capacity.
• IATA certificate and experience on Fares and Ticketing.
• Ability to use two GDS (Amadeus ,Sabre and Galileo)
• Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.
• Good knowledge and usage of Microsoft Office and power point.
• Have the ability to work under pressure.
• Must be a team player.
• Must be out-of-the-box thinker.
• Self-motivator
• Preferred candidate should reside on the Island.

Remuneration

• Attractive
• Basic remuneration plus commission and other Benefits.
• Salary Range N60,000 - N100,000