Claims Manager at APM Terminals

Job Ref.: AT-055484
Location: Nigeria

Key Responsibilities

•     Ensures that legitimate customer claims are processed correctly and timely.
•     Manage all insurances of the company properties and liabilities.
•     Manage relations with the insurance companies.
•     Act as Legal counsel whenever needed.
•     Ensures claims are properly documented and regular reports provided.
•     Liasion with different departments and also with shipping lines, Consignees, Insurers, Surveyors and all Stakeholders in the Claims Process.
•     Develop/manage / maintain SOP's for efficient handling of claims.
•     Ensure that proper documents maintained for each claim.
•     Ensure speedy recovery of claim by organisation to the insurance companies.
•     Coordination of investigation and processing of labour accidents in cooperation with HSSE.
•     Assists in managing legal and contractual issues as per claims and insurance.
•     #LI-POST.

Requirements

•     Bachelor's degree in Law Compulsory from an accredited university.
•     Professional Certification and membership from insurance professional bodies is required.
•     At least three to five years of experience in Maritime industry in claims section or from an insurance company dealing with Maritime customers claims on regular basis.
•     Expert of Maritime industry processes, documentation involved, Clearing procedures.

Knowledge:

•     Must have extensive knowledge of Maritime Claims and Trade documentation.
•     Must have expertise in International and Nigerian Maritime regulations/legislations.
•     Must be familiar with legal concepts, contractual agreements.
•     Must be familiar with commercial law, credit agreements, concession and management agreements, and other related legislation, decrees, and legal opinions.
•     Requires high proficiency EXCEL spreadsheets and Power point presentations.
•     Knowledge of import and export procedures and related activities.

Ability:

•     Strong sense of details and ability to correlate documentation at various levels.
•     Strong sense of urgency.
•     Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
•     Strong communication skills and ability to communicate with senior management.
•     Excellent analytical skills, ability to extract, compile and analyze data.
•     Ability to deal with statutory authorities including Police/ Customs.
•     Well developed English oral, written communications and report writing skills.
•     Previous experience of working in Maritime industry and in multi cultural environment is an advantage.
•     Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.