IT Administrator at Hreade

DIVISION/DEPARTMENT: IT

REPORTS TO: Operations Manager / IT Manager

JOB SUMMARY

Responsible for effective provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The incumbent will leverage their knowledge and provide hardware/software support of existing computing systems while improving IT security, infrastructure and other IT initiatives.

ESSENTIAL JOB FUNCTIONS

• Installs and configures computer systems;
• Provides technical support to system users;
• Troubleshoots system and network problems;
• Conducts diagnostics and solves faults arising from online publication systems;
• Ensures that online customers are properly engaged and subscribed;
• Provides procedural documentation, relevant reports and ensures implementation of all IT policies;
• Maintains end users confidence and protects operations by keeping information confidential;
• Manages requests for IT application access, ensuring full compliance to agreed security policies and procedures;
• Responds within agreed time limits to call-outs;
• Responsible for IT, and firewall strategy and security;
• Responsible for servers, network and email management;
• Serves as first level support on all incidents with online publication systems;
• Works continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritises and manages many open cases at one time;
• Rapidly establishes good working relationship with team members and other professionals;
• Evaluates system potentials by testing compatibility of new programs with existing programs;
• Performs backup and restore procedures;
• Continually develops disaster recovery and business continuity plan;
• Ensures system environments are fully maintained with appropriately supported updates and patches;
• Assists with testing and deployment of application changes/releases;
• Analyses call logs to spot trends and underlying issues;
• Proactively monitors systems to capture potential issues (e.g. alerts, performance) before they occur, in accordance with monitoring/maintenance procedures;

EDUCATION:

• Bachelor's degree in Computer Science, Engineering or other relevant discipline.

KNOWLEDGE REQUIREMENT 

• Excellent working knowledge of up-to-date servers and desktop systems;
• Knowledge of Windows Servers, Linux OS and Virtualisation, C-Panel, Wordpress, Enterprise application, website design;
• Knowledge of network and security systems;
• Knowledge CRM /Helpdesk application.

SKILLS REQUIREMENTS:

• Deciding and initiating action;
• Analysing;
• Creating and Innovating;
• Working with people;
• Delivering results and meeting customer expectations;
• Presenting and communicating information;
• Learning and researching;
• Following instructions and procedures;
• Planning and Organizing.

WORK EXPERIENCE:                            

A minimum of 3-5 years post-graduate experience in a similar position.