Facilities Manager at Bradfield Consulting

Job Description:

•     Deliver excellent customer service, at all times, ensuring guests’ comfort and safety.
•     Deal with all inquires in a professional and courteous manner, in person, on the telephone or via e-mail.
•     Assist in keeping the hotel clean and tidy, at all times.
•     Deal with customer complaints in a professional manner.
•     Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
•     Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy.
•     Propose and implement effective marketing strategies to maximize room occupancy levels
•     Complete all daily administration tasks as required.
•     Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards.
•     Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels.
•     Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager.
•     Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required.
•     Complete regular checks on portable electrical appliances.
•     Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation.
•     Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy.
•     Control and manage all new credit application accounts, sales ledger management and payment administration.
•     Provide reports, as required, for hotel management.

Requirements:

•     3-5 years post graduation experience in the Hospitality/Leisure and Travel Industry preferably.
•     A good B.Sc degree qualification in relevant discipline
•     Must have excellent problem solving and decision making skills
•     Excellent Supervisory and leadership skills
•     Good People Management
•     Excellent Organisational Skills
•     Professional judgement and discretion that comes from years of experience in the field.
•     Budget management skills and proficiency