Customer Service Manager at Finchglow Travels

Job Descriptions

• Communicating with customers either via phone, email or face-to-face in relation to our services plus potentially overseeing a team of Customer Service agents.
• Must have practical knowledge of AMADEUS for ticket bookings and reservations
• Follow the company’s procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
• Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
• Maintain awareness and adherence to our clients procedures, programs and policy guidelines
• Consistent application of Finchglow Travel’s practices and programs
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers
• Engage in the preparation of sales budget weekly
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required