Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
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We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.
What You'll be Doing
Represent Bolt in any English & Hausa spoken market
Support all Bolt's users and help them get the most out of our apps
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
Be a key player in building a support team in a challenging growth environment
Requirements
Understand what does outstanding customer support look like and be ready to go the extra mile
Be ready to work in shifts
Be always ready to put customers first, be passionate about helping others
Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
Be a hustler, not stopping after 20 obstacles a day
Have excellent spoken and written English & Hausa skills, any other language is a plus
Be passionate about new technologies and ridesharing
Benefits
Motivating compensation
No corporate BS – we’re moving too fast for that
Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
Working with a motivated and talented international team, plus regular team events
Working in one of the coolest offices in Kano
Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world
Gmail
Yahoomail