BMATT Nigeria Travel Clerk - A1 at British High Commission

Ref Id: 35/19 ABJ
Job Category: Other British Government Departments (Partners across Government, including UK Visas)
Job Subcategory: MOD (Ministry of Defence)
Start Date: 1 November 2019
Type of Position: Full-time
Working hours per week: 37
Grade: A1 (L)

Job Description

• To support the effective day-to-day running of BMATT’s travel team, providing a quality and efficient service to staff and stakeholders in compliance with FCO policy and post regulations.

Roles and Responsibilities

• Plan and run an efficient travel booking scheme
• Provides information concerning fares, availability of flights and accommodation
• Provide excellent and efficient solutions to problems that may arise with travel bookings. Support to the overall BMATT travel team within the budgeted resources
• Provides answers about travel policies and processes
• Confers with clients by telephone, writing or in person to answer questions regarding services and travel preferences
• Process information-compiling, categorization, calculating, auditing and verifying data within the budgeted resources
• Other duties as may be assigned by Line Manager.

Requirements
Essential qualifications, skills and experience:

• Previous experience in Travel administration e.g. in travel agent role.
• Customer service orientation and attention to details at all times.
• Experience of working in a Team to deliver a quality service in a high-pressure environment.
• Ability to handle multiple assignments and prioritise.
• A good command of English language - both verbally and in writing.
• Flexible approach to problem solving with an ability to think on their feet.
• Demonstrate good interpersonal skills.
• A self-starter able to work with minimal supervision. A positive attitude is essential.
• Good organisational skills - capable of working quickly and accurately.
• Proficient use of Microsoft Office tools.

Desirable qualifications, skills and experience:

• Familiar with the principles and processes for flight and hotel bookings.
• Experience of working in a travel agency
• Reliability and experience of working in security sector reform or with the military.

Required competencies:

• Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace.

Starting Monthly Salary
NGN 285,321.83.