Night Auditor at Digital Spanish Villa Hotel

 Details:

Night Auditor Job Description
Night auditors audit financial records and transactions from the previous days business and manage all operations during overnight shifts. Hotels, motels, and resorts hire night auditors for part- and full-time hours in office and front desk environments. Night auditors work independently with little to no supervision, and report to the day manager at the end of their nightly shifts. Travel is not required for this job, as night auditors perform their duties within the establishment itself.

Night Auditor Duties and Responsibilities
A night auditors duties vary based on the amount of business conducted in the hotel the day before, the number of late-night guest check-ins, and the number of phone calls and incidents that occur overnight. These core tasks, however, are common in most environments:

Manage Check-Ins

• Night auditors manage guest check-ins, processing paperwork and payment as needed.
• Perform Nightly Accounting
• Night auditors process financial records from the day shift. They also create spreadsheets and other records showing all financial transactions to ensure balances are accurate. This includes auditing front desk cash registers, food and beverage areas, and other parts of the hotel. Any discrepancies between financial reports and cash register amounts must be logged.
• Address Staff and Guest Requests
• Night auditors respond to all complaints and requests as needed to satisfy guest problems. In addition, they respond to radio calls from nighttime staff members and assist them with issues. They also answer and route phones calls as they come in.
• Follow and Review Night Audit Checklist
• Night auditors complete and review all items on the night audit checklist, which is a log of all tasks that must be performed nightly.
• Prepare for Breakfast Service
• Night auditors prepare the dining area for the upcoming morning breakfast service.
• Perform Nightly Backup
• Night auditors perform backup procedures on the computer server to store all the days data.
• Balance Guest Transactions

Night auditors analyze all guest charges incurred during the day and add these charges to guest bills.

Night Auditor Skills and Qualifications
Night auditors use analytical thinking to audit all transactions from the day’s business and add charges to guest accounts. They also provide customer service to all hotel guests. Employers seek night auditors with the following skills:

• Computer skills night auditors use multiple software programs and digital cash register systems to perform nightly audits, which requires good computer skills
• Physical fitness night auditors need the physical ability to stand for long hours at a time
• Communication skills night auditors use strong verbal and written communication skills to greet guests, answer phones, and speak with staff members, and to write detailed nightly reports
• Customer service night auditors address all guest complaints and requests, and check-in guests who arrive at the hotel overnight, all tasks that require excellent customer service
• Analytical thinking night auditors use analytical skills to carefully analyze financial records and audit cash registers
• Problem-solving skills night auditors manage all problems and issues as they arise with guests and staff members, which requires a talent for problem-solving
• Mathematics night auditors calculate guest expenses, balance registers, and audit the days accounts, all of which require excellent math skills