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  • Posted: Jun 14, 2019
    Deadline: Not specified
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  • Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
    Read more about this company

    Client Service Officer

    Job ID: 40791
    Location: Maiduguri, Borno
    Job Sector: Banking
    Retail & Business Banking

    Job Purpose

    • To render frontline service support

    Key Responsibilities/Accountabilities
    Control chequebooks:

    • Attend to telephonic queries regarding cheque books.

    Control Automated Teller Machine (ATM) cards:

    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements:

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive selling:

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

    SIPML Management:

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management:

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale

    Requirements
    Preferred Qualification and Experience:

    • A Bachelor's degree in any related field
    • 0-2 years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    Knowledge/Technical Skills/Expertise:

    • Relevant business/financial qualification
    • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
    • Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on careers.peopleclick.eu.com to apply
  • Send your application

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