Technical Support Officer at Rovedana

Responsibilities

• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Qualification/Requirements

• HND/B-Tech qualification in relevant field.
• Dedicated professional with 1 - 4 years’ experience in technical support.
• Strong relationship building skills and a high level of commitment.
• Excellent communication skills.
• Ability to work under pressure and with a team