Senior Manager - Revenue Cycle Services at Enugu Electricity Distribution Plc (EEDC)

Reporting To: Principal Manager
Department: Revenue Cycle Services
Locations: Abia, Anambra, Ebonyi, Enugu and lmo States

Duties and Responsibilities

•     Ensure efficient and coordinated management of Billing, Collections and Customer Services within the District
•     Ensure optimal collection of billed revenues
•     Ensure monthly reading of Grid meters and customer meters
•     Ensure proper installation of meters in line with approved standards
•     Ensure regular capturing and billing of unregistered customers
•     Ensure proper certification and classification of customers
•     Ensure timely production and effective distribution of customer bills
•     Coordinate and drive revenue collection activities
•     Ensure timely resolution of customer complaints
•     Ensure regular training of Revenue Cycle Services staff
•     Provide regular and ad-hoc reports to the State Office
•     Collaborate with other departments on business initiatives
•     Manage the District’s Revenue Cycle Services Department for optimal productivity.

Qualification

•     Bachelor’s Degree in any Engineering, Science or Social Science discipline
•     An MBA will be an added advantage.
•     Professional Certifications in Engineering, Science or Social Science

Other Requirements

•     Minimum of 10 years post NYSC experience, 4 of which must have been at management level, in the Electricity Distribution, Banking, Telecommunications, or Fast Moving Consumer Goods Industries.
•     Computer skills- MS Office, ERP Solutions.
•     Leadership skills.
•     Strong oral and written communication skills.
•     Interpersonal and team skills.
•     Analytical skills.