Service Technician Center at TheJobMag

Details:

Job Description

• Cooperate with technical team and share information across the organization
• Identify trends in defective items and communicate promptly to line manager
• Develop non-conformance reports and defective items tracker
• Repair of handheld devices and other IT gadgets
• Adherence to all safety, quality, company rules and regulations
• Responsible for personal safety and those around him/her
• Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken, parts used, and labour hours, etc.
• Provide service and customer support during field visits or dispatches
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Follow all company’s laid down defective products handling procedures and protocols

Requirements

• HND/OND/Degree in Electrical/Electronics engineering, Computer engineering, Computer science
• 1-3 years work experience in repairing and troubleshooting faults on phones and laptops
• Good knowledge of software and hardware hand-held devices/IT gadgets.
• Good communication skills

Desired Competencies/ Experience

• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred
• Excellent communication, interpersonal and customer relation skills are required.
• Excellent computer skills to include Windows and the Microsoft Office Suite is required