Manager, Technical Department at e.Stream Networks (Nigeria) Limited

Location: Victoria Island, Lagos 
Job type:  Full Time

Job Purpose

• The Incumbent supports the role of the CEO by being responsible for the day to day operating activity from sales growth through to solution defining and implementation of service.
• He is responsible for the entire back office operations and gives direction and leadership towards achievement of organizational technical strategy and goals

Duties and Responsibilities
Strategic Insight and Integration:

• Develop technical aspects of the company’s strategy to ensure alignment with its business goals.
• Discover and implement new technologies that yield competitive advantage
• Assist the organization use technology profitably.
• Supervise network infrastructure to ensure functionality and efficiency.
• Build quality assurance in all Technical operations / executions and data protection processes.
• Effective team supervision to ensure activities integrate with Organizational requirement and strategy at the desired performance level.
• Work with HR to ensure employee development and motivation amongst teams
• Ensure an effective succession planning in the various teams to develop the company’s next set of leaders.

Technical / Analysis and Problem Solving:

• Facilitate the resolution of major operational issues within departments and take charge of high priority client cases or major incidents.
• Lead the network planning, and expansion to ensure achievement of triple 9 service level rating (99.9%).
• Establish, publish and monitor the standards for technical operation that apply to the business.
• Develop and ensure implementation of customer focused engagement models that reduce Churn year on year.
• Direct short-term and long-range planning, budget development and resource allocation to support strategic business goals.
• Establish the performance goals, allocate resources, and policies for the various teams
• Maintain an effective team spirit and culture amongst the teams
• Liaise with external network providers to ensure that eStream obtains excellent service for its clients.
• Monitor KPIs and IT budgets to assess technological performance
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and investors

Leadership:

• Provides leadership for Technical department functions, and accountable for the network Infrastructure management for the company.
• Provide strong leadership in strict compliance to process, standards and procedures.
• Maintain the departmental vision in line with corporate goals
• Lead and motivate team member(s), promote discretional behaviours among employees and encourage them to deliver quality results.

Interpersonal, Relationship Management & Collaboration:

• Constantly liaise with team and all stakeholders to ensure network stability and customer satisfaction
• Highly resourceful in getting strategic information via a wide network of contacts.

Communication:

• Collation of all network performance data and reporting on a weekly/monthly/quarterly and annual basis to Management team and Board members.

Customer Focus:

• Maintain constant communication with the Management, customer, and supplier. Identify potential issues, and drive appropriate solutions.
• Work with employees, customers and Suppliers face-to-face or via telephone, attending and meetings.

Financial Management:

• Reduce revenue losses through surcharge and churn.
• Adhere to and manage the approved budget.

Direct Reports

• Network Operations Team
• Network Planning & Optimization Team

Requirement
Education & Work Experience:

• A University degree in Electrical, Telecommunications/Computer Science/Engineering
• Minimum of 10 years’ experience in the Telecoms / ICT industry with at least 5 in Management position
• Proven experience in network Infrastructure general management or a Master’s in Business Management & Administration or SMPT.
• Experience in strategic planning and execution in the Telecommunications and ICT Industry
• Relevant professional qualification will be an added advantage.
• A professional qualification in project management will be an added advantage
• Knowledge of contracting, negotiating, and change management preferably in the Telecoms and ICT industry.

Certifications:

• Relevant certifications on Networking on CCNP, CCIE, Mikrotick, CWNA

Competency & Skills:

• Proven experience in examining and re-engineering operations and procedures and policy development.
• Proven knowledge or experience on MPLS network, Microwave, VSAT and Fiber technologies.
• Ability to analyze and interpret financial data and manage resources.
• Knowledge of project Management principles, practices and techniques.
• Ability to motivate and manage teams
• Simultaneously manage multiple projects
• Experience in managing large and diverse teams
• Strong negotiation and analytical skill
• Customer-centric disposition
• Highly coordinated and Organized
• A strong personality with a calm, confident demeanour
• strong presentation and communication abilities
• Strong Tech Keep Ups

KPIs:

• 100% Core Network Uptime
• Timely Network Project delivery
• 100% Compliance to standard
• 15% Network infrastructure budget efficiency
• 95% improved Technical team competence

Working Conditions

• You may be required to sit in cold (air conditioned) rooms for a long time.
• You may occasionally work off-site

Physical Requirements:

• This position does not require any physically demanding task. However, you have to be physically fit to withstand the mental demands.