Customer Service Manager (Operations) - Italian Speaking at Fadac Resources

The Customer Service Manager – Operations (Italian Speaking) is responsible for overall consular matters, the archive, customer service management and general administrative assistance at the agency.

Duties and Responsibilities

• Acquiring bio-metrics and inputting data on the system.
• Ensuring total customer service experience.
• Handling the Archives and General administrative assistant
• Updating the Visa Applications websites, collating and sending the weekly, monthly and quarterly operational reports to the central services team on time
• Receiving, registration and distribution of mail
• Providing exceptional support at the customer care services unit, taking care of inquiries, documentation and visa processing.
• Receiving, making and transferring phone calls from outside the agency
• Register and approve payments in clover system as per the mandate
• Assist with matters concerning the posted staff
• Be flexible and ready to perform any other work-related duties as assigned by supervisors
• Performing duties in line with the organization's policy and procedures, service standards and code of practice.

Requirements

Knowledge, Skills and Experience

• A Bachelor in Administration, Office Management, General Management or any of the social sciences or its equivalence
• Full command of English and Italian language, including strong writing skills
• At least three years of relevant work experience; experience in a diplomatic Mission, customer service department and multicultural workplace will be an added advantage
• Good knowledge of Nigerian laws and policies preferred
• Substantial knowledge of IT systems and computer applications especially MS Word, Excel, Outlook and Internet

Preferred Personal Attributes

• Strong organisational, analytical and time management skills
• Excellent interpersonal and communication skills
• Ability to be a self-starter and a good team player; assertive approach and takes the initiative
• Fast learner, attentive to details, high level of accuracy with the ability to prioritise tasks
• Flexible, resilient under pressure and decisive with the ability to deliver results to a high standard within tight deadlines and with a minimum supervision