Customer Satisfaction Representative (South West) at Amo Byng Nigeria Limited

Job Purpose

• Develop and manage the sales budget, ensuring that expenses are within budget and revenue targets are met.
• Develop and execute sales strategies to achieve sales targets within the designated area.

Roles and Responsibilities

• Build and maintain strong relationships with key customers , including livestock and poultry farmers, distributors, and dealers.
• Identify and pursue new business opportunities to expand the customer base.
• Analyse market trends and customer needs to identify areas for growth and develop new products and services to meet those needs.
• Collaborate with the marketing team to develop effective marketing campaigns and promotional activities that support sales objectives.
• Monitor sales performance, analyse sales data, and generate reports to identify areas for improvement and implement corrective actions where necessary.
• Ensure customer satisfaction by providing excellent customer service, addressing customer concerns, and resolving any issues that may arise.
• Stay up-to-date with industry trends, competitors, and market conditions to inform business decisions and stay ahead of the competition
• Training of distributors and farmers on product knowledge and management from time to time with the focus on FIFO and feed expiration management.
• Ensure constant report on sales results
• Adherence to company safety requirement
• Ensure the success of all marketing programs

Qualifications

• Bachelor's Degree in Animal Science, Business Administration, Marketing, Agriculture, or related field.
• Additional certifications or courses in Sales Management or poultry farming can be advantageous.
• Minimum of 2 years of experience in sales management, preferably in the sales of poultryfeed industry. Experience in managing sales budgets and achieving revenue targets is essential.
• Proven track record of developing and executing successful sales strategies to achieve targets. Strong negotiation skills and ability to build and maintain relationships with key customers, distributors, and dealers.

Required Skills and Competencies:

• Ability to manage multiple responsibilities to completion with tight timelines
• Business planning and analysis
• Strong communication (verbal and written) skills
• People and time management
• Report writing and presentation
• Protection of Confidential Information
• MS Office Tools and Calendar Management
• Good negotiation skills.
• Knowledge of poultry business operations and experience with process improvement
• Excellent relationship management skills
• Problem-solving ability
• Lateral thinking skills.

Expected Behavioral Competencies:

• Resourcefulness, Dependability, Passion
• Integrity, Promptness, Accountability
• Image/brand representation of the company