Client Service Executive at karis and Sazii Limited

Key Duties & Responsibilities

• Managing all aspects of the business relationship with the customer.
• Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately (i.e. within time and budget) while balancing client needs with company profitability.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas, by building and maintaining strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to line manager
• Maintain accurate documentation of clients reports (contact reports)
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status and update client/account database and new business
• Ensure additional customers for the business- Minimum of 4 new customers per month
• Assist with challenging client requests or issue escalations as needed
• Contributes to team effort by accomplishing related results as needed.

Candidate Qualification and Requirements

• B.A in Mass communication or Business Administration or other qualification(s) in related course or field. Professional Certification is an added advantage
• Exeperience: More than 3 years Advertising Agency and Marketing Communications. Experience is A MUST.
• Proficiency: Strong computer skills and knowledge of Microsoft Office applications, such as Power Point, Word, and Excel
• Gender: Female
• Age Range: 25 years - 35 years

Knowledge, Skills and Abilities (KSA) required:

• Strong presentation skills
• Strong computer skills and knowledge of Microsoft Office applications, such as Power Point, Word, and Excel
• Ability to lead and drive continuous improvement
• Strong Customer Service mindset
• Organized, with strong attention to detail and time management skills
• Effective communicator, both verbally and in writing
• Be persuasive, able to sell work and ideas, and respond positively to feedback
• Be flexible, and able to solve problems
• Be resilient and positive in difficult situations
• Be able to juggle competing demands from clients and the agency
• Be responsible for managing the client relationship through effective communication, problem solving, and responding to requests.