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  • Posted: Feb 10, 2019
    Deadline: Feb 18, 2019
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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    Manager, Sales Planning

    Job Description

    • To develop internal and external sources of intelligence on a continuous basis and integrate /manage data and information from diverse sources to guide strategic plans and decision processes within S&D
    • To develop and implement  plans for improving business intelligence in S&D through the reporting and analytics platform
    • Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains in Divisional budget year-on-year.
    • Develop and maintain database of records, data and information that are relevant to the telecommunications industry and useful for planning and optimization of MTNN business activities.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Review market trends and convey accurate, reliable and relevant information on competitor activity
    • Produce and present periodic feedback on local and international competitor activity to the S&D division as well as MTNN reporting.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
    • Drive an increase in MTNN’s Net Promoter Score.
    • Provide a unique and differentiated customer experience.
    • Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers,  Channel Members, Network etc) to ensure hitch-free operations
    • Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a Competitor Intelligence Unit.
    • Obtain relevant information by empowering end users i.e. enable Marketing & Strategy, Sales Departments and the MTN Group to freely access relevant information directly on-line as well as the functionality to supply ad-hoc request when needed.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Provide analytical commentary, interpret and analyse the impact of activities on revenues and subscriber profiling.
    • Monitor and enforce (from a reporting view) S&D and MTNN’s business requirements compliance to the EDW strategy.
    • Input into sales planning with sound analytics of both transactional and competitive market data and insights.
    • Identify multiple relationships and disconnects using Big Data analytics to identify trends in customer dynamics
    • Ensure that all information and data collected, stored, shared and reported are in line with MTNN Guidelines.
    • Build and maintain up-to-date information on the MTNN sales channels and subscriber profile.
    • Deliver on key business metrics i.e. Subs profiles, revenue, ARPU, Churn, Product Performance, competitive environment and their relevant metrics.
    • Manage and report on the market share and share of voice,  and advice appropriately on the emerging market trend.
    • Perform evaluations and produce reports on trade propositions, promotions and activities within MTNN S&D to give MTN a competitive advantage in the telecoms market.
    • Gather and analyze a variety of subscribers’ information/data relevant to business operations, market and customers
    • Liaise with IS and other departments to ensure S&D and MTNN requirements are met by the EDW.
    • Prepare presentations on S&D performance as may be required.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Occasional local travel as required

    Experience & Training
    Education:

    • First Degree in a numerate discipline
    • Fluent in English
    • Possession of a Master’s degree may be an added advantage

    Experience:

    • 6-13 years' experience which includes:
    • At least five years’ experience in data analytics/insight generation or working as part of a reporting team using a modern reporting platform
    • Experience in engagement with multiple management levels across technical users and business units.
    • Experience in working with SAS, PowerBI, Oracle SQL and Statistical & Predictive Modelling

    Training:

    • Distribution planning
    • Leadership Management
    • GSM conventions
    • Customer relationship management

    Minimum Qualification

    • BA, BEd, BEng, BSc, BTech or HND.

    Method of Application

    Interested and qualified? Go to MTN Nigeria on careers.mtnonline.com to apply

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