HR Operations Professional at Rovedana

Job Description

• The intending "HR Operations Professional" will enhance employee performance, whilst stimulating staff retention and client satisfaction from all our service bouquet.

Organizational Responsibilities

• Working directly with management and with other teams to improve work relationships, build morale and increase productivity and retention.
• Maintaining in-depth knowledge of legal requirement related to day-to-day management of employees and partnering with legal department as required.
• Building and maintaining relationships with clients and key personnel within clients’ organizations.
• Conducting business reviews to ensure clients are satisfied with services.
• Intimating customers of other service offerings of the company.
• Work with sales team to increase client base through leveraging on existing client referrals.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Identify and seize opportunities to cross-sell and increase client portfolio.

Reporting:

• Weekly: Cross-selling opportunities, Staff Leave, Staff Medicals, Loan request, and Queries (Pending and resolved).
• Monthly: Training needs, Retention rates, Approved Loan, payroll and invoicing, Termination/Exit, Confirmation, and Verification.

Functional Responsibilities:

• Ensuring payment of staff salaries and attending to staff complaints in respect of non-salary payment for resolution.
• Appraising seconded staff and submit detailed report to the clients to aid effective decision making.
• Inducting new staff by ensuring they are familiarized with the organization and its work processes.
• Resolving employee relations issue and addressing grievances with the various sub- teams.
• Identifying training needs for staff and ensuring those needs meet the objectives of the business.
• Demonstration of empathy on all staff issues. This is done by acknowledging and resolving (where possible) all issues within 4 hours of receipt of mails.
• Dealing with all request from clients. Such request must be treated not later than a few hours upon receipt of mail.
• Performing other duties as may be assigned by the team lead and the unit head.
• Attending meetings with clients.
• Achieving client relationship targets and KPI’s

Key Relationships:

• Staff (Internal and outsourced)
• Sales Team
• Operations Team
• Clients (existing and potential)

Qualifications

• B.Sc. Degree in Social Science related course.
• At least 3 years work experience in HR outsourcing, payroll management, performance management and labour relations management

Key Skills:

• Excellent relationship management skills,
• Excellent communication skills
• Excellent knowledge of Personnel management,
• Excellent analytical skills,
• Excellent knowledge of Labour relations management,
• Excellent knowledge of performance management process,
• Excellent data entry management & reporting skills.
• Knowledge of compensation, wage structure and benefits administration,
• Knowledge of basic Accounting and Finance skills.
• Attention to details