Business Process Analyst at Promasidor

Reporting To: ICT Technical Manager

Objectives

• The main objective of this role is to conduct analysis, design, modeling, evaluation and improvement of the company’s business processes.
• This role will also require to actively participate in the set-up of the company’s business process management (BPM) activities: development and/or implementation of a Business Process Management System (BPMS) covering the entire BPM cycle and all the necessary software to: document, develop, test, deploy, execute, analyse and optimise business processes.
• Initially as a team member of the ICT Information System (IS) unit, it is envisaged that the business process management activities will expand as more and more processes are managed and will at a later stage be the focus of a separate “BPM” unit.

Responsibilities
Business Process Analysis:

• Drive the analysis, design and modelling of business processes by conducting user interview/meetings and documenting the current and future state of business process via appropriate tools (drawings, texts as well as presentations).
• Evaluate efficiency, propose and implement approved business process improvements.
• Select, define and maintain the company standards in regards to BPM.

Business Process Management System:

• Participate in selection, development and/or implementation of all the software tools needed to build an efficient BPMS for the company.
• Functional Analysis
• Assist the functional analysis team to translate the Business Process analysis into applications functionality, including data requirements, BPMS configuration etc.

BPMS Administration:

• Create and maintain up-to-date Information Systems’ user accounts, Roles, Access rights, configuration/settings/parameters, Reference data, ensuring that relevant validation and approval procedures are followed.

Testing:

• Validate any change to the BPMS (for problem fixing, change requests reasons or upgrades) and get appropriate sign-off before the change is put in use in the “live” environment.
• Responsible for all phases of the User Acceptance Testing process and QA as it relates to BPMS configuration.

Training and Communication:

• Train new users on how to perform their roles in their respective departments as it relates to the BPMS.
• Identify changes which are affecting the work of various groups of users and train these users on the changes.
• Develop and update user’s manuals (BPM documentation - part of the Business Process Analyst responsibilities - see above).

General:

• You are expected to coach and mentor other Analysts as well as learn from them depending on your respective skills and experiences.
• Provides comprehensive reporting and status back to management.
• Carries out any assigned food safety jobs by the head of department
• Carries out any other responsibilties assigned by Supervisor

Requirements
Education:

• Bachelor's degree in Computer Science, Information Technology or any other related course.

Experience:

• Minimum of three (3) years experience as a business process analyst working with computerized management systems.

Knowledge:
Business Process Analysis techniques

• Strong knowledge of BPMN 2.0 standard
• Exposure to at least one ERP system
• Standard office computer tools (email, word processor, spreadsheet…)

Nice to have:

• Project Management Techniques
• Functional Analysis techniques
• Computer or Information Science with Business orientation
• General understanding of Accounting rules
• Apple Mac OS X

Skills & Personal Attributes:

• Excellent analytical skills & attention to details
• Ability to abstract reality into models
• Understanding of both business and technological issues
• Good communication skills with ability to simplify
• Team spirit
• Structured writing skills
• Ability to manage priorities and handle stress
• Time Management
• Basic people management
• Assertive drive of mixed groups of people