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Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes. Our products and solutions help to improve the business performance of our customers; travel agencies, corporations, airlines, ground handlers, hote...
Brief/Purpose
The Service Governance Manager role is a unique opportunity to lead notable change in a quickly evolving organization in Amadeus.
As the lead for Service Governance, you will enable service strategies to be well integrated to the day-to-day customer service operations, by providing a set of guidelines, business processes and operating frameworks.
This role is also responsible for design and propose service offering and service model, includes the management of service model implementation project.
This role is central to strategy and acts to collaborate across key stakeholders to ensure the successful execution of our entire portfolio of services within our customer service organization.
Main responsibilities/Key accountabilities
Drive the design and implementation of governance frameworks
Bridge service demands with service strategies and priorities
Manage the design and implementation of service models for segments
Contract & Vendor Management for cross-segment/BU services
Experience & Knowledge/Desired Skills and Experience
Experience of customer service domain would be beneficial
Experience in IT process and tools in performance and improvement would be a plus
Language
Excellent written and spoken English
Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.
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