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  • Senior Manager, Client Service - Retail Measurement Services at Nielsen Company

  • Posted on: 8 October, 2018 Deadline: Not Specified
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  • Nielsen Company is a global leader in measurement and information and we believe in providing our clients with a precise understanding of the consumer. We give insights into what consumers buy and watch to a multitude of our clients including Unilever, Procter & Gamble, Google, Diageo, Coca Cola and others.

    Senior Manager, Client Service - Retail Measurement Services

     

    Ref Id: 28195
    Location: Lagos
    Job Type: Regular
    Hiring Manager Name: Gerard Nooy
    Recruiter Name: Oluwadamilola Adeyinka

    Job Summary/Description

    • Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.

    Client Management:

    • Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
    • Manage queries and special requests
    • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
    • Provide insights and actionable recommendations in business review meetings
    • Share value-added analyses through industry / macro analyses
    • Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
    • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
    • Identify and recommend enhanced and new services that answer clients' business needs
    • Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions

    Financial Management:

    • Meet quarterly revenue and collections objectives for the account
    • Ensure timely closure of costing, contracts and delivery
    • Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
    • Contribute to overall team plan by generating revenue and or cost saving initiatives

    Functional / Technical:

    • Maintain an accurate and up-to-date knowledge on research techniques and applications
    • Provide value-added analyses and respond to special requests
    • Manage data quality issues by overseeing data inquiry process
    • Recommend improvements in work processes within area of responsibility

    People Management:

    • Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
    • Invest behind training team members and enhancing their analytical and presentation skills

    Requirements/Experience

    • BA / B.Sc Required (MBA desirable)
    • 6 to 10 years’ experience in FMCG / Service / Retail industry
    • Demonstrated ability to lead client relationship
    • Excellent Analytical skills
    • Demonstrated thought leadership ability
    • Strong Business Development experience
    • Effective writing skills
    • Proven ability to lead a multi- functional team
    • Ability to communicate clearly to Senior Management.

    Method of Application

    Interested and qualified? Go to Nielsen Company career website on jobs.nielsen.com to apply

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