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  • Posted: Sep 7, 2018
    Deadline: Not specified
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  • ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
    Read more about this company

     

    Information System (IS) Manager

    Job Duties/ Responsibilities/ Accountabilities

    • Assist in the management team, make a constructive and effective contribution to the formulation of the Company’s key business and service objectives, formulate and progress information systems strategies that allow the company to achieve its objectives.
    • Manage the Information Systems Department, ensuring delivery of appropriate services, support and informing users and management of Service Level Agreements (SLAs).
    • Ensure optimal utilization of information system resources at all times.
    • Determine the most appropriate design, integration of solutions into existing infrastructure to support the business, taking into account prevailing best practices and technologies.
    • Identify and prioritize ongoing departmental deliverables.
    • Contribute, manage and ensure adherence to the company’s information systems policy – change management, security access and system administration and operation.
    • Contribute to the preparation of departmental capital and operational budgets towards annual operating and or business plans.
    • Manage departmental capital and operational expenditure in line with approved budget.
    • Oversee provision of end-user support services, including service/helpdesk and associated technical support services.
    • Contribute to the negotiation and administration of vendor/supplier, service agreements and contracts.
    • Identify and plan departmental staffing/resource requirements in line with approved business plan budget with the support of the Human Resources department.
    • Conduct Employee appraisals in line with the Performance Management Policy/handbook.

    Education Qualification

    • Minimum of Bachelor's degree in Computer Science, Electrical/electronic Engineering, or other related discipline from an accredited Higher Institution.
    • MBA  is an added advantage

    Professional Qualification:
    Membership of / certification from recognized Information Technology professional bodies:

    • CISCO-CCNA
    • CCNP
    • CCIE
    • EXIN-ITIL
    • Microsoft Certifications: MCITP, MCSE

    Experience:

    • Minimum of Four (4) years’ Managerial experience in a similar position in a multi-site client-server environment.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to ConSol Limited on www.linkedin.com to apply

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