12C Cash Collector at GE - General Electric

Job Function: Finance
Business Segment: Global Operations Account Receivables Center of Excellence

Role Summary

• Responsible for driving the cash collection process.

Essential Responsibilities
Collections:

• Build relationships with customers and supported businesses aimed at enabling timely payment, issue resolution and building compliant process
• Customer contact for early collection, escalation and resolution to ensure collection per payment terms
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
• Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
• Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
• Proactive follow up on timely and accurate cash application through provision of support
• Delivery of manual customer invoices and dispatch of statements
• Identify and log customer complaints, disputes in the system
• Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity
• Have a controllership overview of the dunning cycle/letters
• Deposit/Banking of customer cheques where the need arises
• Support Cash Application team gathering payment details from customer and reconcile account if needed
• Accomplish all responsibilities in line with GE's compliance and integrity requirements

Reporting, Metrics + Op. Mech.:

• Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
• Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
• Escalate all accounts with payment risk and follow up for appropriate actions
• Publish weekly AR status and quarterly trends by customers as well as cash forecasts
• Drive consistent metric definitions & process for measurement across all platforms

Leadership + Controllership:

• Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
• Coordinate O2C and WCS teams, GE businesses, Controllership & Compliance teams

Qualifications/Requirements

• Degree in Finance or Business Management or equivalent knowledge or experience or sound collections (3+ years) experience
• 3+ years O2C or finance experience & exposure to virtual/remote team
• Experience of work with multiple teams both GE & 3rd party across region
• Ability to influence & work collaboratively with matrixed teams
• Strong communicator, building relationships with internal partners & external customers
• In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
• In other countries than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location

Desired Characteristics

• Sound computer skills: Excel is required
• Knowledge of business revenue recognition and Controllership policies
• Willingness to drive issue resolution & manage escalations
• Ability to deal effectively with rapid & changing priorities
• Good communications skills to manage stakeholder expectations
• Ability to adapt quickly to changes